Refund policy

THE MONTHLY

Terms & Conditions

Last updated: June 2025

1. General

By accessing and placing an order with The Monthly (themonthlystore.com), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers of The Monthly.

The Monthly is operated from New Zealand. These terms are governed by New Zealand law.

2. Products

All products sold by The Monthly are intended for personal use only. Our range includes:

• Period underwear
• Pain relief heat patches
• Hair claw clips
• Intimate wipes

Product images on our website are for illustrative purposes only. Colours and sizing may vary slightly from what is shown.

3. Health & Safety

Please read all product instructions before use. By purchasing from The Monthly, you agree to the following:

• Our period underwear is designed for light to moderate flow. For heavy flow days, we recommend using in conjunction with additional protection.
• Heat patches are for external use only. Do not apply to broken, irritated, or sensitive skin. Do not use while sleeping.
• Intimate wipes are for external use only. Discontinue use if irritation occurs.
• If you experience any adverse reaction to any of our products, discontinue use immediately and consult a healthcare professional.
• The Monthly accepts no liability for any adverse reactions caused by misuse of our products or failure to follow product instructions.
• Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Consult your doctor if you have a medical condition before use.

4. Returns & Refunds

Hygiene Products (Period Underwear, Wipes, Heat Patches)

Due to the intimate and hygiene nature of our products, we are unable to accept returns or offer refunds once packaging has been opened on:

• Period underwear
• Intimate wipes
• Heat/pain relief patches

This policy is in place for the health, hygiene, and safety of all our customers. This does not affect your statutory rights under the New Zealand Consumer Guarantees Act 1993.

Other Products (Hair Clips, Accessories)

Non-hygiene items may be returned within 14 days of receipt, provided they are unused, in original packaging, and in original condition. Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receipt at hello@themonthlystore.com with your order number and a photo of the fault. We will offer a replacement or full refund at our discretion.

5. Shipping & Delivery

• We ship to New Zealand, Australia, and the United States. Shipping times and costs are displayed at checkout.
• Once your order has been dispatched, The Monthly is not responsible for delays caused by courier companies or customs.
• International orders may be subject to customs duties and taxes. These are the responsibility of the customer.
• If your order is lost in transit, please contact us and we will investigate with the courier on your behalf.

6. Privacy

We take your privacy seriously. Any personal information collected during checkout or via our waitlist is used solely for processing your order and communicating with you about The Monthly. We do not sell or share your data with third parties. Please refer to our Privacy Policy for full details.

7. Intellectual Property

All content on themonthlystore.com including text, images, logos, and brand assets are the property of The Monthly. You may not reproduce, distribute, or use any content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, The Monthly shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the product in question.

9. Changes to These Terms

The Monthly reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Email: hello@themonthlystore.com

Website: themonthlystore.com

Because cramps are enough.